NO REFUNDS, EXCHANGES, UPGRADES, CASH BACK WITH VIP TICKETS. IF YOU CANNOT ATTEND THE DAY YOUR PLAYER IS TO SIGN, YOU CAN TRADE IT WITH ANOTHER CUSTOMER. WE CANNOT SWITCH OR REPLACE THEM. IF YOUR PLAYER CANCELS, WE WILL REPLACE IT WITH ANOTHER MYSTERY TICKET FROM OUR LINE UP BUT THE SIGNING MAY BE ANY DAY OF THE SHOW.