PRE-SALE TICKETS REFUND UPDATE

Ordering pre-sale tickets is quick and simple. First, you want to REFRESH the screen so that any new guests or corrections that have been added have been updated. Then, click on the Autograph Ticket tab to bring you into the LIVE STORE. Once inside all items are listed in ABC order. To make it quicker for you to find your guest, Click the drop down box on left to display the various categories. Choose your category (Fri, Sat, Sun, VIP, Admission, Authentication tix JSA, Etc.) Once you choose a ticket, click on it and a drop down box will fall so you can choose the amount of tics you wish to purchase. ADD to the cart. Continue to shop until ALL YOUR CHOICES are in ONE cart. You will have a chance to preview your cart BEFORE you check out. Please take the time to carefully do so. Then, follow the check out process. You can either use credit card or pay pal at check out. If you have any questions along the way, don't hesitate to call the facility 954-227-1565. Once you check out and pay, we are UNABLE to alter the order so please take your time. If a change has to be made, we will have to cancel and refund your order, and you will have to start again. 

Flat Item: A flat item is a trading card, photograph, magazine, book, newspaper or poster.  Note: Some guests have size restrictions on their "flat" item. Check individual guest pricing for details. **Baseballs and mini helmets tend to fall in the "flat" pricing category unless otherwise noted. 

All Other Items:  Any item that doesn't fall in the flat item category listed  above. This includes, but is not limited to, the following: full size helmets, bobble heads, statues and figurines in packages, caps, batting helmets, shoes,  misc. equipment, footballs, basketballs, bats, jerseys, gloves, and loose numbers.

Artwork:  Artwork is not considered a "flat item" but is usually considered in the "All Other Items" category. Some guests have a separate price category  for "Artwork," which would be listed separately under their pricing structure. 

Inscriptions:  Any  written verbiage outside of a guest's basic autograph limited to a maximum of 3 words such as HOF '98, MVP 2015, WS Champs. 

Inscription tickets must be accompanied by an autograph ticket. Guests will NOT add an inscription to a previously signed item. 

Photo Op:  A professional glossy 8x10 taken of you with the celebrity guest.  Photos will be printed and returned shortly after each photo op session. For a celebrity guest photo op, up to 2 people may be included in the one photograph. Generally, photo ops take place 15-20 minutes prior to the guest's sign time.  Photo op lines are generally on a FIRST COME FIRST SERVE basis. However, if a guest has sold over 25 tickets, we normally will call numbers based on your ticket. However, VIP's ALWAYS line up first, no matter how many tickets are sold.

(No cell phone photography allowed in photo op booth.)

PLEASE NOTE: If an athlete should cancel their appearance, you can come to the ticket booth for a full refund.  You must have your UNUSED tickets in order for the refund to occur. If you are unable to return your tickets to the booth during show hours, please contact us for instructions to mail your UNUSED tickets to the facility within two weeks of the show. Please allow 5-10 business days for refund to show on your bank statement.